Rice and Lake Urology, LLP - Urologists in Columbus, GA

Notice of Privacy Practices

Appointments

Appointments may be made by calling our new number, (706)323-0990, during our office hours. Appointments may be requested with the physician of your choice. Every effort will be made to provide the earliest possible attention for the convenience of the patient. Due to the unscheduled nature of emergencies imposed upon the physicians, occasional delays do occur. We hope that you will understand these delays are unavoidable. If you are unable to keep your appointment, please cancel as far in advance as possible. Some other patient who can be booked into the open time will be grateful for your thoughtfulness.

Rice and Lake
Urology, LLP Nursing Staff

Sally (nurse), Kelli (nursing manager), Wendy (nurse)

Office Hours

We are open Monday through Friday from 8:30 a.m. to 5:30 p.m. The physicians are available on an emergency basis at any time.

Emergencies

Call our office at any time. A physician is available on call to meet emergency needs. For prescriptions that are requested after the office has closed or during weekends, a charge may be necessary.

New Patient Regsitration

New patients making their first visit to our practice are requested to arrive 15 minutes before their scheduled appointment for the purpose of registration.

Hospitalization

If you require hospitalization, your doctor will make arrangements for your admission. Any business matters regarding the payment of the hospital account are customarily discussed with the hospital admitting office at the time of admission. The hospitals and our practice are separate business organizations, and bills for each will be submitted separately. The bill will include medical care administered by your doctor during your hospital stay.

Hospital Affiliations

We are affiliated with the following local hospitals and surgical centers:

St. Francis Hospital
The Medical Center
Doctors Hospital
The Surgery Center

Payment for Services

Patients are requested to pay at the time services are rendered unless prearranged by our financial staff. We will file your insurance and work with you within the parameters of your plan to help you receive the maximum benefit from your coverage. Should your visit require a referral from your primary care physician, you should ensure that the document has reached our office prior to your first visit.

Inquiries

If you have questions regarding the filing of your insurance call our insurance department at (706)323-0990. We will be happy to assist you.

Complaints

It is our sincere desire that you will have no occasion to register a complaint, but if that occasion should arise, please call any of the physicians or the manager at (706)323-0990. Your constructive criticism is encouraged at all times to assist us in improving service to our patients.

Rice & Lake Urology, LLP
1900 10th Ave.
Suite 310
Columbus, GA 31901
Tel: 706.323.0990
Fax: 706.320.0209
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